What will be deleted
Upon a verified deletion request, we will delete or irreversibly anonymise:
- Account profile (name, email, avatar) stored in the LMS
- Enrollments, course progress and quiz submissions
- Certificates generated by the LMS
- In-app messages and notes
- Support tickets attached to your LMS identity
What may be retained
We may retain limited information where we have a legal basis or obligation, such as:
- Audit and security logs (short retention)
- Billing/transaction records kept by our payment processor
- Aggregated analytics that do not identify you (e.g., course completion rates)
How to request deletion
- Send an email to info@advistors.co.uk with the subject line “LMS Data Deletion Request”.
- Include your full name, the email address used in the LMS, and (if relevant) your organisation.
- If you used a social login, you may also revoke app permissions in your social account settings after we confirm deletion.
Verification & timeline
We may ask you to verify ownership of the account. Verified requests are typically processed within 7 days. We’ll confirm by email when deletion is complete.
Contact
Questions? Email info@advistors.co.uk or use our contact form.
Last updated: 12/6/2025